Troubleshooting
Troubleshooting basics
If something looks unexpected, start with a small, privacy-safe check before adding more sensitive information.
Quick overview
Simple checks for dictation, microphone permissions, archived cards, restored private visibility, therapist sharing, exports, login access, and browser refresh or retry steps.
What you’ll see
Dictation or microphone issues
- If dictation is unavailable, type normally and try again later.
- If microphone permission was denied, check your browser permission settings.
- If dictation looks stuck, stop it if possible, refresh the page, and review any draft text before saving.
Archive and restore questions
- If a card is not visible in active views after archiving, open Archive.
- If you cannot find an archived card, check both archived story cards and archived healing cards.
- If a restored card is private, that is expected; restoring returns cards as private.
Sharing, exports, and access
- If the therapist cannot see a card, check whether the card is shared and not archived.
- If an export warning appears, review the content and confirm only if you are comfortable downloading a sensitive file.
- If login or access fails, refresh, check the link you used, and try signing in again.